COVID-19 Pandemic – Festival Information

In an effort to keep all our Adventurers informed on how the COVID-19 Pandemic is affecting the festival, we have created this page.
As the situation is fluid and is changing from day-to-day, please check back here often as we will be updating the information as quickly as we can.

FAQ’s

Q: Will the Ever After Music Festival 2020 dates remain the same?

A: We’re currently working on all of the logistical matters needed to postpone the festival. This is not a small undertaking, and we do not take this responsibility lightly. We will have answers to all of your questions shortly, and do appreciate your continued patience through these difficult times. Please stay safe.

Q: The Canadian border will be closed until June 30. How will American purchasers be able to enter Canada to attend the festival?

A: We understand that the Canadian border is closed for the time being but the government has called this a temporary border closure. We will make any immediate adjustments/statements if the border closure continues closer to the festival date.

Q: Will there be any refunds issued for tickets, hotel/camping packages and shuttle packages purchased for the Ever After Music Festival 2020 due to the Covid-19 pandemic? 

A:  We’re currently working on all of the logistical matters needed to postpone the festival. This is not a small undertaking, and we do not take this responsibility lightly. We will have answers to all of your questions shortly, and do appreciate your continued patience through these difficult times. Please stay safe.

Q: Can I cancel my payment plan and will my initial deposit be returned?

A: Sorry, no. You cannot cancel your payment plan. But you can put your payment plan on hold by sending an email to info@everafterfest.com. Please include your name, the email you purchased the plan under and the transaction number of your purchase (found on your initial receipt from ShowPass).

Q: If I don’t feel safe to attend Ever After Music Festival 2020 then can I request a refund?

A: Unfortunately, Ever After Music Festival 2020 tickets are non-refundable. Those who have purchased a ticket for EAMF20 will have their ticket honored and will receive upgrades for the upcoming new date announcement.

Q: Are Ever After Music Festival 2020 tickets purchased through Showpass transferable to another person?

A: Yes, Ever After Music Festival 2020 tickets purchased through Showpass are transferable. Please contact support@showpass.com and they will help you complete the transfer. 

Q: Where can we obtain updates and more information on Ever After Music Festival 2020?

A: Stay updated by checking this page often and following us on our Facebook page via facebook.com/everafterfest, Twitter or Instagram via @everafterfest.

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